Refund policy

Return & Refund Policy

1. Applicable Scope
This policy applies exclusively to blind box products. For figures, collectibles, and rare/limited-edition items, returns or refunds are not accepted after shipment, unless otherwise agreed in writing.

2. General Policy
All sales are final. We do not accept returns, refunds, or exchanges for reasons including but not limited to:

• Change of mind or incorrect selection;

• Cross-border purchases (international orders are non-returnable);

• Any issues arising after the item has been shipped, except as expressly provided in this policy.

3. Eligible Returns (Defective or Damaged Blind Box Items Only)
If your blind box item arrives defective or damaged, you may qualify for a return under the following conditions:

• Notification & Proof: Contact our support team within 3 days of delivery, providing clear photo or video evidence of the defect or damage.

• Return Shipping: You are responsible for returning the item to our designated address using a trackable shipping method. The item must be in its original packaging, including any free gifts received.

• Shipping Cost Reimbursement: After we receive and approve your return, we will issue a store credit coupon equal to your verified return shipping cost (based on tracking information).

4. Special Provisions for Figures and Rare/Limited-Edition Items

• For figures, collectibles, and rare/limited-edition items, we record a complete packing video before shipment, clearly showing the item’s condition, packaging process, and sealing. This video serves as the final record of the item’s pre‑shipment status.

• Once shipped, any damage occurring during transit is not covered under this return/refund policy. If such damage occurs, please contact the courier service directly for claim resolution. We will assist with coordination upon your request.

• If you require additional reinforced packaging, please contact our customer service before shipment. We will open the original packaging (with a full unboxing video recorded), reinforce the packaging, and reseal it for extra protection—this service is available upon request.

5. Refund Process & Timeline

• Approval & Refund: After we receive and inspect the returned blind box item (usually within 48 hours), an approved refund will be processed to your original payment method.

• Refund Timing: Please allow 3–7 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Customs Inspection Delays (Newly added)
If your package is selected for customs inspection (which may cause a delivery delay of 1–2 weeks), please note that this is an uncontrollable event. Once the inspection is completed, normal delivery will resume. Should you have any concerns, you may contact our support team at support@myfunboxs.com – we will promptly get in touch with the logistics carrier to facilitate the processing of your shipment.
Please be aware that the 3‑day notification period for defects/damages under Section 3 will begin on the actual delivery date, not the original estimated date.

7. Important Notes

• Refused Deliveries: If a package is refused or returned to us due to unpaid customs duties, taxes, or fees, the following amounts will be deducted from any potential refund:

  • Original shipping costs;

  • Return handling fees;

  • Any other applicable charges incurred.

• Acceptance of Terms: By placing an order, you agree to all terms stated in this policy. If you have any questions, please contact our support team before purchasing.